Plex Media Server is a user-friendly way to store all your movies, shows, and other media in one place–and make it accessible from any device, whether you’re at home or on-the-go. Plex is available for mobile devices running iOS, Android, Windows Phone or Windows 10/8, as well as a stable of set-top boxes that include any Android TV platform, most smart TVs, the new Apple TV, Amazon Fire TV, Chromecast,Ouya, Roku, Xbox 360, Xbox One, Playstation 3, Playstation 4 and other DLNA-certified devices.

Plex announced that it supports wide range of media formats. If your device supports it, Plex will stream it directly. If it doesn’t, Plex will transcode it to an acceptable format for your device. However, many users still can not transfer MKV files to Plex Media Server for smoothly playback. And people may encounter problems ‘Plex won’t play large MKV files‘ ‘Plex Stopped Playing MKV Files‘ ‘Plex can’t read my MKV files‘ ‘plex mkv not showing up‘ like this:

“Since yesterday, Plex won’t play any MKV files on any Plex application be it web, mobile, or PS4. It will play nice with anything but MKV. I know for a fact I updated my Plex Media Server yesterday, but it wasn’t playing before the update and it won’t play now. Not even sure what to do. I tried uninstalling Plex Media Server and reinstalling but it didn’t help. I’m at a loss.”

As we all know, the mp4 files show up with no problem. What are the steps you need to take for the mkv files to be playable via Plex? In fact, there’re easy ways to fix the issue. Here I list two solutions you can take take as reference.

Possible ways to enable Plex read MKV files:

Solution 1: Make sure the whole file names were being recognized by Plex. For example, if all of my mkv videos are all Sports videos so the names, there were kind of random. To solve it, you can set ‘Scanner’ as ‘Personal Video Files Scanner’ and ‘Agent’ as ‘Personal Media’. Plex picks up pretty much any file with that setting. However, i found it’s stuttering on large MKV files Plex.

Solution 2: In order to stream MKV files via Plex Media Server without problems, the easy option is to convert MKV to Plex compatible video files like MP4 format (the most compatible video format for Plex) without quality loss. Along with some help from third party program, it can be done effortlessly. Here I will take Aiseesoft Video Converter for instance to show you how to get MKV and Plex to play nicely. For Mac users, you can turn to the equivalent Mac version Video Converter for Mac, which can convert MKV files to Plex Media Sever on Mac OS X (macOS Sierra, EI Capitan included) without issue. Just get the right version and follow the steps below to convert MKV for adding to Plex Media Sever.

Free Download MKV to Plex Converter

Guide: How to convert MKV to MP4 for play via Plex

Step 1. Click “Add Video” button to load your MKV files to the program. You can also directly drag and drop your videos to it.

DAV Converter

Step 2. Click “Profile” (located below where your files are displayed) and select the format you want from the drop-down list. To convert MKV for Plex, just choose “MP4” from “Common Video” as the output format.

convert dav videos

Step 3. Tap the Convert button on the main interface to start converting MKV to Plex Media Server.

The process will be finished soon. After the conversion, you can easily find the encoded MKV video clips in the destination folder by clicking “Open”button for playing and sharing to your other devices via Plex Media Server.

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